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no rubies

Posted: Mon Mar 05, 2012 6:02 am
by wogga
i referred a player about a month ago now and still no rubies,so what is the problem with it

Re: no rubies

Posted: Mon Mar 05, 2012 5:28 pm
by Desert_Reaper
Two things you need to do. first, click Refer & Earn, second, check this player's card to see if they have reached any markers

Oh dear pardon me, I got that backwards

Re: no rubies

Posted: Tue Mar 06, 2012 8:34 am
by wogga
Desert_Reaper wrote:Two things you need to do. first, click Refer & Earn, second, check this player's card to see if they have reached any markers

Oh dear pardon me, I got that backwards




have done all that several times any other suggestions

wogga

Re: no rubies

Posted: Tue Mar 06, 2012 1:15 pm
by Weresloth
If you clicked Refer & Earn, did you at least see his name on the list of players you've referred? If not, he didn't follow your link.

Re: no rubies

Posted: Thu Mar 15, 2012 2:15 am
by Imaoize
he folowed it in my face linked him by email his name his Thrarparr

Re: no rubies

Posted: Thu Mar 15, 2012 2:38 am
by Weresloth
If it was on the same IP, it doesn't count.

Re: no rubies

Posted: Fri Mar 16, 2012 5:26 pm
by Imaoize
kk i see why 2 people dont entred but now it is not the same ip can zorg do something ip is in montreal me sainte adele.anther one near to another city near dont remember his name but i know another one thAT it is still playing Thrarparr soon 1k points can you add him in me refered player not the same ip anymore and not anymore the same city

Re: no rubies

Posted: Mon Mar 19, 2012 3:27 pm
by Zorg
Imaoize wrote:kk i see why 2 people dont entred but now it is not the same ip can zorg do something ip is in montreal me sainte adele.anther one near to another city near dont remember his name but i know another one thAT it is still playing Thrarparr soon 1k points can you add him in me refered player not the same ip anymore and not anymore the same city

Well, if you have referred a player that for some reason has not registered (most common: same IP or not used the link) both players should send an email to webmaster@zorgempire.net within a week.

Include universe details and your usernames. We do want to be fair to those that refer their friends even if they fail to use the existing feature. However, for organization sake and to avoid arrangements between players, we won't settle issues that are old, thus the 7 day limit.

Re: no rubies

Posted: Mon Mar 19, 2012 5:09 pm
by medal
If the person gets an anti bot popup while trying to follow the referral link once they click past the anti bot it clears the referral ID.

I sent an email when this happened to me and never got a response, turns out my coworker didn't play even to 100 points so no big deal.

I'd suggest there be 2 pages to register, one for referral that validates the referral ID and one that is used when someone just stumbles into the game and registers. This way if the anti bot popups up and clears the referral it can notify the person registering to click the link again

This or disable the anti bot on the registration page